Radiology COVs assist the staff with services to patients and visitors with the goal of minimizing anxiety by creating a welcoming atmosphere. The volunteers assist staff with running errands related to patient care and in escorting patients. COVs within the department and holding area provide a comfortable environment for patients by engaging in conversation, offering a blanket, and when there are delays, work with the staff to keep patients and families informed. COVs bring patients to the treatment rooms as directed by the staff. COVs keep waiting room and treatment rooms clean and neat (i.e., remove dirty supplies, pick up trash, replace linen in cabinets, restock supplies, and call Environmental Services to empty trash.)
COVs are expected to communicate with all customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you). The Radiology Department workload can be unpredictable because of census, walk-in patients, traumas, etc. This service area requires mostly walking and standing. It also requires sound judgment, empathy and maturity in handling sensitive issues from patients and family members.
Radiology Shifts: 2-hour minimum
Monday thru Friday – 10 a.m. – 10 p.m.
Saturday and Sunday – 10 a.m. – 6 p.m.